Advocacy Advocacy Posted: 4/5/2012 Alliance Press Release J.D. Power Health Plan Rankings FOR IMMEDIATE RELEASE: Monday, April 5, 2010 Contact: Bruce McPherson, Alliance President 877-299-6497 MOST TOP MEMBER-SATISFYING HEALTH PLANS ARE NONPROFIT, LATEST RANKNGS BY J.D. POWER AND ASSOCIATES SHOW ONCE AGAIN WASHINGTON - – For the fourth straight year since this study has been conducted by J.D. Power and Associates, most top member-satisfying health plans in the U.S. are nonprofit (or otherwise non-investor-owned). The findings are based on responses to an online survey by more than 34,000 members of 133 private health plans in 17 regions throughout the U.S. The detailed findings on the seven key satisfaction factors examined by region are available at www.jdpower.com. Bruce McPherson, President of the Alliance for Advancing Nonprofit Health Care, said that the Alliance had analyzed these latest rankings and found the member-satisfaction performance of nonprofit health plans to be very impressive again in this fourth year of the rankings: • 76% (13 of 17) of the health plans rated #1 in their regions are nonprofit, even though these plans represented only 40% of all the plans included in the study • 72% (18 of 25) of the health plans included in the study that had “among the best” member satisfaction scores in their regions were nonprofit, while only 28% were for-profit • Only 10% ( 4 of 40) of the health plans ranked “below average” in member satisfaction scores in their regions were nonprofit, whereas 90% were for-profit “J.D. Power and Associates is to be commended for conducting this survey and making these results available to help employers and individuals make informed choices about health plans, McPherson said. “The performance of nonprofit health plans in member satisfaction rankings demonstrated in this study is similar to their performance in quality rankings reported annually by the National Committee on Quality Assurance (NCQA), as reported in U.S. News & World Report. We encourage researchers both within and outside these organizations to perform their own analyses of correlations between member satisfaction, quality and ownership status.” The Alliance for Advancing Nonprofit Health Care represents nonprofit health plans, hospitals, nursing homes, community health centers, and other health care provider dedicated to preserving a robust nonprofit health sector while enhancing its performance in serving communities and society as a whole. ### Alliance Press Release J.D. Power Health Plan Rankings